about Word of Mouth
Word of Mouth (personal recommendations)
Act by which consumers share information about brands to other consumers.
organic x amplified Word of Mouth
Organic Word of Mouth is the result of ordinary customer satisfaction with a product or service. It’s entirely natural that brands, with which people have had good experiences, are those that they recommend in their social circles.
Amplified Word of Mouth is the result of activities, which WOM marketers intentionally create and support.
Word of Mouth Marketing
Initiating conversations about brands and facilitating the initiation of such conversations.
Outbreak WOMonitor
Outbreak WOMonitor is the first research about the role of brands in conversations amongst Czech citizens. The method started under the tactician, Dr. Ivana Tomka. In the pilot phase, we measured brand discussions in the categories of telecommunications, finance, alcoholic and non-alcoholic beverages, food and cosmetics. 520 respondents from across the CR took part in the research. The data collection took place at an on-line panel of the company DataCollect in November 2007. Here you’ll find the public section of results.
Would you like to find out more? Contact us or subscribe to our blog.







